CHCS Appointment Activity Tool (AAT):
This tool answers “What patient activity actually occurred in my clinic?”
This tool is a complement to the Template Analysis Tool (TAT), which shows the supply of appointments, whereas the AAT shows what actually occurred by appointment status or by appointment type. The AAT displays the end result of patient activity, which can be used to determine the volume of unscheduled demand such as walk-ins or tel-cons vs. planned appointments. The status shows whether the encounter was a kept appointment, cancelled appointment (by clinic or patient), walk-in, sick call, telephone consult, left without being seen (LWOBS), a no-show, ADMIN time for providers, an Occasion of Service (OCC SVC) for special services, booked-non MTF, or an appointment that was left pending. This tool also helps to illustrate the type of care that actually occurred at a clinic.
This tool is also used in tandem with the monthly aggregated Access to Care Management report.
Click here to pull the AAT.
